This website (www.pramono.shop ) is operated by DTAG Private Limited on behalf of ourselves and our affiliated partners (“DTAG”, “we”, “our” or “us”).
DTAG Private Limited (“DTAG,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.pramono.shop (the “Website”), or use our mobile application (the “App”), through which we sell our various products under the brand name PRAMONOTM.
By accessing or using our Website or App, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That’s why we have adopted a policy regarding how we collect, use and protect your personal information (“Privacy Policy”). This Privacy Policy is incorporated into and part of the Terms of Use, found at www.pramono.shop that govern your access to and use of this website, including any content and services offered on or through this website (www.pramono.shop ). By using the Website, you agree to be bound by our Privacy Policy and Terms of Use.
We collect various types of information to provide and improve our services to you.
• Contact Information: Name, email address, postal address, phone number.
• User Account Registration Information on our website: Username, password, and other registration details.
• Demographic Information: Date of birth, gender, preferences.
• Payment Information: Details required for processing payments (e.g., credit/debit card numbers, billing address). Please note that we do not store full payment card details on our servers; these are processed securely by our third-party payment gateways.
• Order Information: Details about products purchased, order history, delivery instructions.
• Communication Information: Records of your communications with us, including customer service inquiries, feedback, and reviews.
This refers to information that does not directly identify you. We may collect:
• Usage Data: Information about how you use our Website and App, such as pages viewed, products searched, time spent on pages, clickstream data, and navigation paths.
• Technical Data: IP address, browser type and version, operating system, device type, unique device identifiers, referral source, and other technical data related to your access and use.
• Location Information: General location data derived from your IP address or, with your consent, precise location data from your mobile device.
• Aggregated and Anonymized Data: Data that has been combined with other data and/or stripped of identifying characteristics so that it cannot be used to identify you.
We collect information through various methods:
• Directly from You: When you create an account, place an order, subscribe to our newsletter, participate in surveys, contact customer service, or interact with us in any other way that requires you to provide information.
• Automatically through Technology:
o Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities, preferences, and interactions with our Website and App. This helps us personalize your experience, analyze trends, and administer the Website/App.
o Mobile App Permissions: Our App may request access to certain features on your mobile device, such as location services, camera, or storage, to provide specific functionalities (e.g., for delivery services or image uploads for reviews).
o Server Logs: Our servers automatically record information that your browser sends whenever you visit our Website.
• From Third Parties: We may receive information about you from third-party service providers (e.g., payment processors, analytics providers, marketing partners) to supplement the information we collect directly.
We use the information we collect for various purposes, including:
• To Provide and Manage Services:
• Processing and fulfilling your orders, including payment processing, shipping, and delivery.
• Managing your account and providing customer support.
• Sending order confirmations, shipping notifications, and transactional communications.
• Facilitating returns, refunds, and exchanges.
● To Improve Our Products and Services (Anonymized Analytics):
• Analyzing trends, user behavior, and demographics to understand how our Website and App are used.
• Performing research and analysis to improve our product offerings, service quality, and overall customer experience.
• Crucially, for these analytical purposes, your data will be anonymized and aggregated wherever possible, ensuring that individual users cannot be identified. This allows us to derive insights without compromising your privacy.
● For Personalization and Targeted Marketing:
• Personalizing your experience on our Website and App by presenting products and content tailored to your interests and purchase history.
• Sending you promotional offers, newsletters, and marketing communications about PRAMONO products, special offers, and events that we believe may be of interest to you. This may include targeted advertisements based on your browsing behavior and purchase history.
• Conducting market research and surveys.
● For Communication:
• Responding to your inquiries, comments, and feedback.
• Sending administrative information, such as updates to our terms, conditions, and policies.
● For Security and Legal Compliance:
• Detecting, preventing, and investigating fraudulent or illegal activities.
• Enforcing our terms and conditions and other policies.
• Complying with applicable laws, regulations, legal processes, and governmental requests.
• Protecting the rights, property, or safety of DTAG, our customers, or others.
We do not sell your personal information to third parties. We may share your information with third parties in the following circumstances:
• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing assistance, customer service, and IT services. These service providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of such information.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control of your personal information.
• Legal Requirements and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
o Comply with a legal obligation or valid governmental request.
o Protect and defend the rights or property of DTAG.
o Act in urgent circumstances to protect the personal safety of users of the Website/App or the public.
o Protect against legal liability.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics, research, marketing, and reporting.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, firewalls, secure server environments, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Subject to applicable laws and regulations, you may have the following rights regarding your personal information:
• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request that we limit the way we use your personal information.
• Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: Object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.
We use cookies and similar tracking technologies to track the activity on our Website and App and hold certain information. Cookies are small data files placed on your device. You have the option to accept or refuse cookies and know when a cookie is being sent to your device. However, if you do not accept cookies, you may not be able to use some portions of our service.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. For more information on how to control cookies, check your browser’s “Help” or “Settings” menu.
Our Website and App may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of third parties. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Website and App are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website or App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
DTAG Private Limited
Reg Office: E-44/3, First Floor, Okhla Industrial Area, Phase- III, New Delhi- 110020, India
Email: pramonofoods@gmail.com
