At Pramono.shop, we aim to deliver fresh, high-quality grocery and agricultural products right to your doorstep — quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Service Coverage
We currently deliver to National Capital Region and other metropolitan cities in India.
If your location is outside our current service area, we will notify you before processing your order.
2. Order Processing Time
- Orders are typically processed within 7-10 business days of receiving payment confirmation.
- Orders placed after cutoff time, e.g., 5:00 PM or on weekends/public holidays will be processed on the next business day.
- Certain farm-fresh or pre-order items may require additional preparation time; this will be mentioned on the product page.
3. Shipping and Delivery Time
- Standard delivery takes 7–10 business days, depending on your location and product availability.
- Same-day or next-day delivery may be available for select locations and products.
- In case of unavoidable delays due to weather, logistics issues, or other factors, we will inform you promptly via SMS or email.
4. Shipping Charges
- Free shipping may be available on orders above a certain value.
- For orders below the free-shipping threshold, a nominal delivery fee will be displayed at checkout.
- Delivery fees are calculated based on weight, delivery location, and shipping method selected.
5. Delivery Process
- Orders are delivered to the address provided during checkout. Please ensure your contact number and address details are accurate.
- Our delivery partner may contact you before delivery to confirm your availability.
- If delivery fails due to an incorrect address, unavailability, or refusal to accept, we may reschedule the delivery or cancel the order after deduction of applicable fees.
6. Handling of Perishable Items
Since we specialize in fresh groceries and agri-products, we ensure:
- Proper packaging and temperature-controlled logistics wherever necessary.
- Minimal transit time to maintain freshness and quality.
Please make arrangements to receive the delivery personally or have someone authorized to collect it on your behalf.
7. Delivery Delays
We strive to meet our delivery timelines; however, delays may occur due to:
- Unforeseen logistical challenges
- Natural calamities or bad weather
- High demand during festivals or peak seasons
In such cases, we’ll keep you informed and ensure prompt resolution.
8. Damaged or Missing Items
If your order arrives damaged, tampered, or missing items, please contact us within 24 hours of delivery with supporting photos/videos at PramonoFoods@Gmail.com.
We will review and arrange a replacement or refund as applicable.
9. Change or Cancellation of Shipping Address
Once your order has been processed or dispatched, the shipping address cannot be modified.
For urgent changes before dispatch, please contact our support team as soon as possible.
10. Contact Us
For any shipping or delivery-related queries, please contact us:
Email: PramonoFoods@Gmail.com
Phone: +91- 83684 48133
