Welcome to Pramono.shop. These Terms and Conditions (“Terms”) govern your use of our website https://pramono.shop and any related services operated by Pramono (“we,” “us,” or “our”). By accessing or using our site, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Use of Our Website

By using Pramono.shop, you confirm that:

• You are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
• You will use the site only for lawful purposes and in accordance with these Terms.
• You will not use the website to engage in fraudulent activity, spam, or distribute harmful software.

We reserve the right to suspend or terminate access to any user who violates these Terms.

2. Products and Availability

We offer a range of grocery, organic, and agricultural products.
All products are subject to availability, and we reserve the right to limit the quantities of any items offered.
We make every effort to display product information accurately; however, slight variations in color, packaging, or description may occur due to supplier changes or natural differences in produce.

3. Pricing and Payments

• All prices listed on Pramono.shop are in Rupees and include applicable taxes unless otherwise stated.
• We reserve the right to change product prices, offers, or discounts at any time without prior notice.
• Payment must be completed using the approved payment methods listed at checkout.
• In case of payment failure, your order will not be processed.

4. Orders and Acceptance

• Once you place an order, you will receive an email or SMS confirmation acknowledging receipt.
• Order confirmation does not guarantee acceptance; we may cancel or modify your order if an item is unavailable, priced incorrectly, or violates our policies.
• We reserve the right to refuse or cancel any order at our discretion.

5. Shipping and Delivery

• We currently deliver to selected cities across India.
• Delivery timelines may vary depending on product availability and location.
• In the case of delays due to unforeseen circumstances, we will inform you promptly.
• Risk of loss or damage passes to you once the order is delivered to your specified address.

6. Returns, Refunds, and Replacements

Because we sell perishable grocery and agricultural products, our return policy is as follows:

• Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
• You must notify us within 24 hours of delivery with proof (photo/video) for consideration.
• Refunds, if approved, will be processed to your original payment method within 5–7 business days.
• We reserve the right to refuse refunds for claims made beyond the stated period or without proper evidence.

7. Account Registration

If you create an account on Pramono.shop:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and up-to-date information.
• You are responsible for all activities that occur under your account.

8. Intellectual Property

All content on Pramono.shop—including text, images, logos, graphics, and design—is the property of Pramono or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, or use any material from our website without our prior written consent.

9. Third-Party Links

Our site may contain links to third-party websites or services. These links are provided for convenience only.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

10. Limitation of Liability

To the fullest extent permitted by law, Pramono shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold Pramono, its affiliates, employees, and partners harmless from any claims, damages, or losses resulting from your violation of these Terms or misuse of our website.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information. Please review it carefully.

13. Changes to These Terms

We may update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of Pramono.shop after such changes constitutes your acceptance of the new Terms.

14. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts located in Your City/State.

15. Contact Us

If you have any questions about these Terms, please contact us:
Email: PramonoFoods@Gmail.com
Phone: +91- 83684 48133